*** NOTICE ***


The ERIC Clearinghouse on Information & Technology
web site is no longer in operation.


The United States Department of Education continues to offer the


ERIC Database




All ERIC Clearinghouses plus AskERIC will be closed permanently as of December 31, 2003.


In January 2004, the Department of Education will implement a reengineering plan for ERIC. The new ERIC mission continues the core function of providing a centralized bibliographic database of journal articles and other published and unpublished education materials. It enhances the database by adding free full text and electronic links to commercial sources and by making it easy to use and up to date.


From January 2004 until the new ERIC model for acquiring education literature is developed later in 2004, no new materials will be received and accepted for the database. However, the ERIC database will continue to grow, as thousands of documents selected by the ERIC clearinghouses throughout 2003 will be added. When the new model is ready later in 2004, the new ERIC contractor will communicate with publishers, education organizations, and other database contributors to add publications and materials released from January 2004 forward.


Please use:

www.eric.ed.gov to


§         Search the ERIC database.

§         Search the ERIC Calendar of Education-Related Conferences.

§         Link to the ERIC Document Reproduction Service (EDRS) to purchase ERIC full-text documents.

§         Link to the ERIC Processing and Reference Facility to purchase ERIC tapes and tools.

§         Stay up-to-date about the ERIC transition to a new contractor and model.

Archived version of the site:

ERIC/IT Update Banner

New ERIC Digests

New and forthcoming ERIC Digests, published by the ERIC Clearinghouse on Information & Technology, include such topics as the latest issues in digital reference services; tips on dramatically improving customer satisfaction in small public libraries; the National Science Foundation’s plans for a major digital library for education; knowledge management in instructional design; and competencies for online teaching.

ERIC Digests are in the public domain and may be freely reproduced and disseminated.


Small Public Libraries Can Serve Big (Dec. 2001)
By Norm Parry, MLS
By borrowing strategies from successful small businesses in the private sector, defining goals, and exploiting ubiquitous low cost technologies, small public libraries can serve customer wants as well as much larger libraries. Full of practical advice, this lively and interesting ERIC Digest explores how any small library can improve customer service, make better use of available resources, and open up new service opportunities—without a bigger building, budget or book collection. The author is director of a rural upstate New York public library, one that is chartered to serve a population of 900 and where library circulation has increased from 10,000 to 45,000 in the six years under his direction.

Trends and Issues in Digital Reference Services (Nov. 2001)
By Abby S. Kasowitz, MLS
As the number of libraries and organizations that offer reference service via the Internet continues to climb, digital reference issues gain increasingly more attention within the field of librarianship. This Digest provides an overview of three key issues that have emerged recently in practice and research: provision of real-time reference service, collaborative efforts among networks of libraries and organizations, and development of quality and technical standards.


The NSF National Science, Mathematics, Engineering, and Technology Education Digital Library (NSDL) Program: Opportunities and Challenges for Teachers and Librarians
By Lee Zia

Integrating Knowledge Management Systems into the Design of Instruction
By J. Michael Spector and Ileana de la Teja

Competencies for Online Teaching
By J. Michael Spector and Jerry Edmonds