*** NOTICE ***


The ERIC Clearinghouse on Information & Technology
web site is no longer in operation.


The United States Department of Education continues to offer the


ERIC Database




All ERIC Clearinghouses plus AskERIC will be closed permanently as of December 31, 2003.


In January 2004, the Department of Education will implement a reengineering plan for ERIC. The new ERIC mission continues the core function of providing a centralized bibliographic database of journal articles and other published and unpublished education materials. It enhances the database by adding free full text and electronic links to commercial sources and by making it easy to use and up to date.


From January 2004 until the new ERIC model for acquiring education literature is developed later in 2004, no new materials will be received and accepted for the database. However, the ERIC database will continue to grow, as thousands of documents selected by the ERIC clearinghouses throughout 2003 will be added. When the new model is ready later in 2004, the new ERIC contractor will communicate with publishers, education organizations, and other database contributors to add publications and materials released from January 2004 forward.


Please use:

www.eric.ed.gov to


?         Search the ERIC database.

?         Search the ERIC Calendar of Education-Related Conferences.

?         Link to the ERIC Document Reproduction Service (EDRS) to purchase ERIC full-text documents.

?         Link to the ERIC Processing and Reference Facility to purchase ERIC tapes and tools.

?         Stay up-to-date about the ERIC transition to a new contractor and model.

Archived version of the site:

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    Returns Policy

Information Resources Publications
ERIC Clearinghouse on Information & Technology
621 Skytop Road, Suite 160
Syracuse, New York     13244-5290

email : eric@ericir.syr.edu
phone: 315.443.3640
800.464.9107 U.S. only
fax: 315.443.5448
website: http://ericit.org/

RETURNS POLICY - effective Jan. 1, 2002

Return Authorization is required for any returned books; booksellers must contact us to request a return authorization. Unauthorized returns will be refused and returned to sender. Damaged or defective books must be returned promptly (within 30 days) and the reason for the return stated clearly in order to receive credit.

Returns will be accepted up to six (6) months from the date of original invoice. Old editions, and out-of-print titles purchased beyond our six (6) month limit will not be credited.

We will refund 100% of the purchase price, minus shipping charges. Books must be received in excellent condition; fully shrink wrapped, no bent corners or sticker marks.

To request a return, follow these steps:

  1. Make your return authorization request for return via fax, email, phone or mail. Specify invoice number, date, purchase order number and reason for return.

  2. A return authorization number (RA#) will be assigned.

  3. Ship items to the address above with RA# clearly marked on outside of package. Please include packing list indicating RA# and original invoice details. We cannot accept books for credit that have been damaged due to poor packing.

  4. Credit Memo will follow our receipt of package. By default we will credit your credit card account if applicable. Any special credit instructions (chargebacks, refund checks, etc.) must be made at the time of your request and submitted in written form.
If you have any questions about our sales policies, please contact us.