*** NOTICE ***


The ERIC Clearinghouse on Information & Technology
web site is no longer in operation.


The United States Department of Education continues to offer the


ERIC Database




All ERIC Clearinghouses plus AskERIC will be closed permanently as of December 31, 2003.


In January 2004, the Department of Education will implement a reengineering plan for ERIC. The new ERIC mission continues the core function of providing a centralized bibliographic database of journal articles and other published and unpublished education materials. It enhances the database by adding free full text and electronic links to commercial sources and by making it easy to use and up to date.


From January 2004 until the new ERIC model for acquiring education literature is developed later in 2004, no new materials will be received and accepted for the database. However, the ERIC database will continue to grow, as thousands of documents selected by the ERIC clearinghouses throughout 2003 will be added. When the new model is ready later in 2004, the new ERIC contractor will communicate with publishers, education organizations, and other database contributors to add publications and materials released from January 2004 forward.


Please use:

www.eric.ed.gov to


?         Search the ERIC database.

?         Search the ERIC Calendar of Education-Related Conferences.

?         Link to the ERIC Document Reproduction Service (EDRS) to purchase ERIC full-text documents.

?         Link to the ERIC Processing and Reference Facility to purchase ERIC tapes and tools.

?         Stay up-to-date about the ERIC transition to a new contractor and model.

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Link Policy
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Linking People to the Global Networked Society

Public Access to the Internet Through Public Libraries


by Charles R. McClure and John Carlo Bertot

Table of Contents
Executive Summary ii
Table of Contents v
List of Figures vii
Preface viii
Acknowledgements x
Chapter 1: Evaluation of the Online at PA Libraries Project: Public Access to the Internet Through Public Libraries
Public Library Telecommunications and Network Policy Context
The Evaluation Approach
Evaluation Methodology
Organization and Purpose of the Final Report

Chapter 2: Survey and Data Collection Findings
Participating Library Survey
User Survey
Training Surveys
Help Desk Logs

Chapter 3: Site Visits
Library A
Library B
Library C
Library D
Documenting the successes and Impacts

Chapter 4: Conclusions and Directions
Successes, Impacts, and Issues
Lessons Learned
Need for Strategic Planning
Creating a New Future

A: Application to Participate in OnLine at PA Libraries Project
B: Participating Library Survey (March 1997)
C: User Survey (May 1997)
D: Fall Training Evaluation Survey (October 1997)
E: Spring Training Evaluation Survey (April 1997)
F: Help Desk Log
G: Instructions to Site Libraries
H: Participant Questionnaire
I: User Questionnaire