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Linking People to the Global Networked Society


Public Access to the Internet Through Public Libraries

1998

by Charles R. McClure and John Carlo Bertot

Table of Contents
Executive Summary ii
Table of Contents v
List of Figures vii
Preface viii
Acknowledgements x
Chapter 1: Evaluation of the Online at PA Libraries Project: Public Access to the Internet Through Public Libraries
Introduction
Public Library Telecommunications and Network Policy Context
The Evaluation Approach
Evaluation Methodology
Organization and Purpose of the Final Report

Chapter 2: Survey and Data Collection Findings
Participating Library Survey
User Survey
Training Surveys
Help Desk Logs
Summary

Chapter 3: Site Visits
Introduction
Library A
Library B
Library C
Library D
Documenting the successes and Impacts

Chapter 4: Conclusions and Directions
Successes, Impacts, and Issues
Lessons Learned
Need for Strategic Planning
Creating a New Future

References
Appendices
A: Application to Participate in OnLine at PA Libraries Project
B: Participating Library Survey (March 1997)
C: User Survey (May 1997)
D: Fall Training Evaluation Survey (October 1997)
E: Spring Training Evaluation Survey (April 1997)
F: Help Desk Log
G: Instructions to Site Libraries
H: Participant Questionnaire
I: User Questionnaire